Are POS Systems putting Owners and Managers to Sleep?

What does POS stand for?

POS stands for Point of Sale. This is a system that is used throughout the restaurant industry. This computerized system allows business owners to track sales, cash flow, food inventory and can help simplify your bookkeeping enormously

“I do not have any problem with that”.  So, what is your point?

Let me tell you this story, a long, long time ago before POS Systems there was the NCR cash register.  There was also the NCR salesperson that would come into your restaurant or bar and say “Put in the new NCR and it will stop your employees from stealing” after the rest of the pitch it is a good chance that the owner buys one.  After the owner put the new NCR in the sales person came in with another enhancement.  He had the owner put these boxes around so he could see every sale being rung. So, what did that do.  The owners kept looking at the boxes and stopped looking at the bartenders and nothing changed.

Point, as technology advances in the Restaurant Industry it draws us further away from “Touching the Customer”

This reminds me of another story.  I am a partner in Cost Genie Menu Costing Software and a few years ago a client called and he wanted a program that, when a customer purchased a menu item, it would automatically deduct it from the inventory and create an order for him that he could send to his supplier.  I do not doubt that there is software that can do that today and it is probably costly.

The customers I deal with are the small independent restaurant that can’t afford and does not need that type of sophisticated software, but that is not my point.

I asked him what he was going to do.  He says “I will not have to come to my restaurant every day.

You may or may not see where this is going.  People are looking for devices that are going make their life easier.

What I am saying is.  You must still follow the basics, like football; running, tackling, throwing.  They will never change if they do, then you will not have football.

The same with managing a restaurant; talking to customers instead of looking at you hand held for the up to date sales, looking at the screen in the kitchen on what orders are coming out, instead of looking at the plates leaving the kitchen, getting comments from the customers instead of waiting for Yelp, accepting the end of shift  cash turn is to be correct because the POS Systems prints them out.

There in no POS. at least not at this time that can see your operation like you, at least not now.

I am not against POS Systems they are here and I embrace them.

I just want to give you “Some food for thought.

Kenny Arone is a Restaurant Consultant and a partner in Cost Genie Menu Costing Software.


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